https://cybertoolchain.io/tools/request-tracker-rtir-best-practical New releases and features in Request Tracker / RTIR (Best Practical), tracked by The Cyber Toolchain. en Mon, 02 Nov 2026 16:28:04 GMT https://requesttracker.com/2026/11/rt-and-rtir-6-0-4-and-5-0-11-released/ https://requesttracker.com/2026/11/rt-and-rtir-6-0-4-and-5-0-11-released/ Mon, 02 Nov 2026 16:28:04 GMT Request Tracker 6.0.4 adds native multi-factor authentication, lifecycle graph display on tickets and assets, and a redesigned attachments and links UI⁠︀︄︇︀︅︉︀︅︀︀︃︀︀︅︅︀︅︊︀︄︆︀︃︄⁠ • RT now adds native multi-factor authentication support on login (also backported to RT 5.0.11).⁠︀︄︇︀︅︉︀︅︀︀︃︀︀︅︅︀︅︊︀︄︆︀︃︄⁠ • RT 6.0.4 now displays the lifecycle graph directly on tickets and assets. • RT 6.0.4 now shows redesigned attachments and links components on tickets. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://requesttracker.com/2026/07/no-rt-expertise-required-meet-the-queue-creation-assistant/ https://requesttracker.com/2026/07/no-rt-expertise-required-meet-the-queue-creation-assistant/ Thu, 02 Jul 2026 14:33:46 GMT RT-Extension-AI adds a Queue Creation Assistant that builds queues, workflows, custom fields, groups, and rights from plain-language conversation. • New Queue Creation Assistant in RT-Extension-AI lets admins describe a queue's purpose in plain language and generates the full configuration — lifecycle/workflow, custom fields, groups, rights, and watchers — for review before applying. • Conversational setup flow replaces manual multi-step queue configuration: the assistant asks targeted questions about team, ticket types, and workflow, then presents a complete plan for approval before making any changes. • One-step queue provisioning: after admin approval, the assistant creates the queue and all supporting elements (workflow, custom fields, groups, rights, watchers) atomically in a single action. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://requesttracker.com/2026/06/new-in-rt-6-0-3-search-phrases-denser-cf-display-history-toggle-background/ https://requesttracker.com/2026/06/new-in-rt-6-0-3-search-phrases-denser-cf-display-history-toggle-background/ Tue, 02 Jun 2026 13:17:08 GMT RT 6.0.3 adds multi-word phrase search, denser custom field layout controls, and history toggle background. • `CFLayoutWidth` config key sets the width of the custom field area (extra narrow to extra wide) • Toggle background contrast button on each ticket history transaction entry Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.10 https://docs.bestpractical.com/release-notes/rt/5.0.10 Wed, 20 May 2026 00:00:00 GMT RT 5.0.10 adds ticket time fields and disabled owner visibility to transaction searches; new env vars for CSS inlining limits. • Show disabled owners in search results and add disabled indicator • Make TicketStatus available in transaction search results • Process ticket date fields consistently on transaction searches • Support to customize INLINE_CSS_MAX_SIZE and INLINE_CSS_MAX_TAGS via env Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/6.0.3 https://docs.bestpractical.com/release-notes/rt/6.0.3 Wed, 20 May 2026 00:00:00 GMT RT 6.0.3 adds a new rt-config CLI tool, Lifecycle operations via REST 2, and dashboard pagination/sorting for saved searches. • Introduces the `rt-config` command line tool as a first release of a new subsystem for configuration management • Adds Lifecycle operations (create/update) via the REST 2 interface for managing status lifecycles programmatically • Adds Rights management endpoints to the REST 2 API for working with RT object permissions • Enables pagination and column sorting on Saved Searches displayed in dashboard portlets Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://requesttracker.com/2026/03/turn-your-request-tracker-tickets-into-answers-with-ai/ https://requesttracker.com/2026/03/turn-your-request-tracker-tickets-into-answers-with-ai/ Tue, 31 Mar 2026 17:31:16 GMT New open-source RT MCP connector enables AI assistants like Claude to read and update Request Tracker tickets via Model Context Protocol. • Releases the RT MCP server as a new open-source integration that exposes Request Tracker ticket data and actions to AI tools supporting the Model Context Protocol. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://requesttracker.com/2026/03/your-ai-assistant-just-got-a-direct-line-to-request-tracker/ https://requesttracker.com/2026/03/your-ai-assistant-just-got-a-direct-line-to-request-tracker/ Thu, 12 Mar 2026 14:55:50 GMT Best Practical releases an open-source RT MCP Server to connect AI assistants to Request Tracker. • Adds `RT URL MCP Server` on GitHub and npm to bridge AI assistants (e.g., Claude Code) directly to a Request Tracker instance via the Model Context Protocol • Enables natural language interactions for finding tickets, updating status/reassignment/due dates/fields, and adding comments without leaving the AI chat session Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://requesttracker.com/2025/11/rt-6-0-2-and-5-0-9-now-available/ https://requesttracker.com/2025/11/rt-6-0-2-and-5-0-9-now-available/ Tue, 04 Nov 2025 19:02:23 GMT RT 6.0.2 adds transaction-type filtering and header-search to ticket history, plus a calendar view for saved searches. • Adds filtering by transaction type in the ticket History section to show only specific update categories • Enables searching transaction content directly from the History section header without navigating away • Introduces a new calendar view for displaying saved search results Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.9 https://docs.bestpractical.com/release-notes/rt/5.0.9 Wed, 22 Oct 2025 00:00:00 GMT RT 5.0.9 adds Web UI extension config editing, custom field defaults, and import/export of @Configuration JSON • Adds `NoReset` config meta option to prevent reset during extension config updates • Adds support to set default value(s) at CustomField creation in the Web UI Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/6.0.2 https://docs.bestpractical.com/release-notes/rt/6.0.2 Wed, 22 Oct 2025 00:00:00 GMT RT 6.0.2 adds calendar view for saved searches, history paging/filtering, and custom role defaults. • Add calendar display mode for saved searches • Paging support for ticket history widget • Set default values for CustomFields on creation • Custom roles in CreateTickets templates Breaking changes: • The default value for `ShowHistory` delay parameter has changed, potentially affecting history loading behavior in templates • REST2 module is now optional and loaded only for the web server; CLI scripts relying on implicit REST2 loading may fail Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/6.0.1 https://docs.bestpractical.com/release-notes/rt/6.0.1 Tue, 05 Aug 2025 00:00:00 GMT RT 6.0.1 adds RTIR support via extension hooks, Config JSON import/export, and HTMX-powered history/loading. • Add support for `@Configuration` import/export in JSON serializer • Allow extensions to add custom SavedSearch options via a clean interface • Migrate history loading to an HTMX-powered system with boosted link support • Expand TicketSQL to support additional queue fields for searching • Enable email squelching for selected roles during ticket creation • Add BeforeShowWidgets/AfterShowWidgets callbacks for ticket creation page customization Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rtir/6.0.1 https://docs.bestpractical.com/release-notes/rtir/6.0.1 Tue, 05 Aug 2025 00:00:00 GMT RTIR 6.0.1 adds IPinfo.io lookup tool and RT system config integration • Adds IPinfo.io as a lookup tool for incident investigations • Adds RTIR configs to the RT system config edit page Breaking changes: • RTIR 6.0.1 requires RT 6.0.1 to function properly; upgrading from previous versions requires following the UPGRADING-6.0 documentation. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/6.0.0 https://docs.bestpractical.com/release-notes/rt/6.0.0 Wed, 28 May 2025 00:00:00 GMT RT 6.0 introduces configurable page layouts, core time tracking, article templates, user avatars, and extensive HTMX-driven UI modernization. • Integrates `PageLayouts` and `%PageLayoutMapping` configs to allow administrators to customize the structure and content of key pages including Ticket Display, Asset Display, and Dashboards via a new admin UI. • Adds core time tracking functionality with `TimeWorker`, `TimeWorkedDate`, and `MyWeek` page for managing weekly time entries without extensions. • Integrates ArticleTemplates into core RT, enabling ticket variables in articles inserted in replies and comments. • Adds user avatars that can be initials-based or user-uploaded images, supporting unprivileged users. • Extends the Scrip system to support automated actions and notifications for Articles and Assets, including batch scrips. • Enables full-text search indexing for custom field values on objects. • Introduces a dedicated core `Description` field for tickets, separated from subsequent updates. • Upgrades rich text editing to CKEditor 5 (v40.2.0) with language support and embedded media rendering. • Adds HTMX integration for dynamic page updates, lazy loading, and inline editing across tickets, assets, and dashboards. Breaking changes: • `UseSideBySideLayout` configuration option is removed. • Scrip conditions/actions/templates now use `LookupType` for queue association instead of the old `Queue` column. • Saved searches, dashboards, and subscriptions are moved to separated database tables. • Time tracking data is stored in new Transaction columns, requiring upgrade steps for `TimeWorker` and `TimeWorkedDate`. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rtir/5.0.8 https://docs.bestpractical.com/release-notes/rtir/5.0.8 Fri, 02 May 2025 00:00:00 GMT RTIR 5.0.8 adds queue-level custom field groupings and CVE ID logic based on lifecycle. • Supports queue-level custom field groupings in the UI to organize incident data by specific queues rather than globally. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rtir/4.0.4 https://docs.bestpractical.com/release-notes/rtir/4.0.4 Fri, 02 May 2025 00:00:00 GMT RTIR 4.0.4 adds queue-level custom field groupings for ticket organization • Supports queue-level custom field groupings Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.8 https://docs.bestpractical.com/release-notes/rt/5.0.8 Tue, 29 Apr 2025 00:00:00 GMT RT 5.0.8 adds dashboard portlets, shredder plugins, REST2 privilege endpoints, and configurable SMIME ciphers. • Add `Catalog List` portlets to the dashboard for new asset visibility • Add `Shredder Plugin for Transactions` and `Shredder Plugin for Assets` with search links • Add REST2 `/users/privileged` and `/users/unprivileged` endpoints • Make OpenSSL SMIME cipher configurable via new config options to replace default des3 • Add `Scheduled Processes` feature to schedule rt-crontool from the web UI • Add `/Admin/Global/RightsHistory.html` page and menu for global rights changes history Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/4.4.8 https://docs.bestpractical.com/release-notes/rt/4.4.8 Tue, 29 Apr 2025 00:00:00 GMT RT 4.4.8 adds 'all' option to `rt-clean-sessions` and configurable SMIME cipher • Adds `--all` flag to `rt-clean-sessions` command to clean all sessions • Makes SMIME encryption cipher configurable via `SMimeEncryptionCipher` config key with default `aes-128-cbc` Breaking changes: • The default SMIME encryption cipher changed from `des3` (3DES) to `aes-128-cbc` Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.6 https://docs.bestpractical.com/release-notes/rt/5.0.6 Mon, 06 May 2024 00:00:00 GMT RTIR 5.0.6 adds `WebStrictBrowserCache`, lifecycle deletion API/CLI support, and REST2 extensions. • Adds `$WebStrictBrowserCache` config option to disable browser caching for sensitive ticket data • Supports deleting lifecycles via the CLI or admin UI • Adds JSON API support to update lifecycle maps via the Advanced page • Adds `TotalTimeWorked` field to REST2 ticket response data Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rtir/5.0.6 https://docs.bestpractical.com/release-notes/rtir/5.0.6 Mon, 06 May 2024 00:00:00 GMT RTIR 5.0.6 adds $WebStrictBrowserCache config and supports assets on create/display • Adds `$WebStrictBrowserCache` config option to RT to prevent browser caching of ticket data • Supports showing assets during ticket creation and display Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.5 https://docs.bestpractical.com/release-notes/rt/5.0.5 Thu, 19 Oct 2023 00:00:00 GMT RT 5.0.5 adds `__SelectedUser__` search placeholder, new Scrip logging page, and several configuration enhancements • Adds the `__SelectedUser__` search placeholder and portlet to filter tickets by the current user • Adds a new Scrip Admin menu with a Logging tab to view all scrip stages and errors for UserDefined code • Adds `$AllowGroupAutocompleteForUnprivileged` configuration option to control group autocomplete access • Adds an expiration option for authentication tokens via the admin interface • Adds the `LogScripsForUser` configuration option to log actions for specific users Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/4.4.7 https://docs.bestpractical.com/release-notes/rt/4.4.7 Thu, 19 Oct 2023 00:00:00 GMT RT 4.4.7 adds ticket search criteria for unread messages, new admin preview page, and $AllowGroupAutocompleteForUnprivileged config • `HasUnreadMessages` and `HasNoUnreadMessages` ticket search criteria to filter based on read status • New 'Preview search results' admin page to test search module outputs before saving • `$AllowGroupAutocompleteForUnprivileged` config option to control group autocomplete visibility Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rtir/5.0.4 https://docs.bestpractical.com/release-notes/rtir/5.0.4 Thu, 04 May 2023 00:00:00 GMT RTIR 5.0.4 adds 'Process Articles' for ticket classification and a new 'SeeCustomField' right for DutyTeam. • Adds `Process Articles` capability to classify incidents into articles • Adds the `SeeCustomField` right to the DutyTeam template class Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.4 https://docs.bestpractical.com/release-notes/rt/5.0.4 Thu, 04 May 2023 00:00:00 GMT RT 5.0.4 adds asset shredding, custom field validation hints, search URL shorteners, and dashboard email inlining. • Adds `rt-clean-attributes` CLI utility to delete obsolete DeferredRecipients attributes • Add `--recipient` to send dashboard emails to a single recipient only via `rt-email-dashboards` • Add `--dashboards` argument to specify dashboard IDs to send via `rt-email-dashboards` • Add option to inline CSS for dashboard email using `$EmailDashboardInlineCSS` config key • Add new CLI utility `rt-clean-shorteners` to clean up temporary shorteners • Add UI for custom field validation hints via the `ValidationHint` column and `%ScrubCustomFieldOnSave` config • Add Shortener page (Admin > Tools > Shortener Viewer) to show content of specified shortener code • Add URL shortening of search URLs and shortener support to saved searches • Add `$DatabaseQueryTimeout` setting to set the maximum seconds a single SQL query should be allowed to run • Support sending test dashboard emails on dashboard subscription page • Record ACL changes in transactions • Allow default custom field values for group, user, and article objects • Add custom roles to assets • Add support for custom roles in asset searches • Add `rt-clean-shorteners` CLI utility to clean up temporary shorteners Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rtir/5.0.3 https://docs.bestpractical.com/release-notes/rtir/5.0.3 Wed, 13 Jul 2022 00:00:00 GMT RTIR 5.0.3 adds a configurable global homepage dashboard and a dedicated CVE ID custom field with NVD widget for tracking vulnerabilities. • Adds support to configure the RTIR homepage globally via the new "RTIR at a glance" configuration page, replacing the previous default layout • Introduces a new Custom Field type named `CVE ID` designed specifically for tracking Common Vulnerabilities and Exposures identifiers on tickets • Adds a CVE widget that queries nvd.nist.gov to display vulnerability information directly on ticket views when a CVE ID is present Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/4.4.6 https://docs.bestpractical.com/release-notes/rt/4.4.6 Wed, 13 Jul 2022 00:00:00 GMT RT 4.4.6 adds rt-importer --no-auto-commit, rt-fulltext-indexer --quiet, and LDAP sync for group Disabled field • Add `--no-auto-commit` option to `rt-importer` CLI tool. • Add `--quiet` option to `rt-fulltext-indexer` and suppress its warnings. • Sync the `Disabled` field for groups during LDAP import. • Add index on `ObjectCustomFields.ObjectId`. Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical https://docs.bestpractical.com/release-notes/rt/5.0.3 https://docs.bestpractical.com/release-notes/rt/5.0.3 Wed, 13 Jul 2022 00:00:00 GMT RT 5.0.3 adds GnuPG key trust admin page, --no-auto-commit to rt-importer, and rt-shredder sql dump fix. • Add `--no-auto-commit` option for rt-importer • Add message and link to the new GnuPG key trust admin page • Add configurable search for Include Article • In rt-shredder CLI tool, make setting sqldump actually work (thanks, grifferz!) • Suppress warnings with rt-fulltext-indexer --quiet Full history on Cyber Toolchain: https://cybertoolchain.io/tools/request-tracker-rtir-best-practical