Request Tracker / RTIR (Best Practical)

No entries match these filters. Clear filters

1. RT and RTIR 6.0.4 and 5.0.11 Released (2026-11-02) Nov 2, 2026 · issue 129

   Request Tracker 6.0.4 adds native multi-factor authenticationmulti-factor authenticationMulti-factor authentication, requiring proof from different categories, such as a password and a hardware key, to sign in. It reduces reliance on a password alone., lifecycle graph display on tickets and assets, and a redesigned attachments and links UI⁠︀︄︇︀︅︉︀︅︀︀︃︀︀︅︅︀︅︊︀︄︆︀︃︄⁠

   • RT now adds native multi-factor authentication support on login (also backported to RT 5.0.11).⁠︀︄︇︀︅︉︀︅︀︀︃︀︀︅︅︀︅︊︀︄︆︀︃︄⁠
   • RT 6.0.4 now displays the lifecycle graph directly on tickets and assets.
   • RT 6.0.4 now shows redesigned attachments and links components on tickets.
   • RT now adds native multi-factor authentication support on login (also backported to RT 5.0.11).⁠︀︄︇︀︅︉︀︅︀︀︃︀︀︅︅︀︅︊︀︄︆︀︃︄⁠
   • RT 6.0.4 now displays the lifecycle graph directly on tickets and assets.

   1 more in Everything

2. Your AI Assistant Forgets. Request Tracker Doesn’t. (2026-09-30) Sep 30, 2026 · release notes

   RTIR adds open source MCPMCPModel Context Protocol, a standard for connecting AI applications to external tools and data sources. A compatible server exposes capabilities an assistant can use through a common interface. server for AI Assistant integration via REST APIREST APIA web API design style where clients interact with resources over HTTP using standard methods like GET, POST, and DELETE, giving cyber tools a predictable, language-agnostic way to integrate with external services.

   • New MCP server (open source) connects an AI Assistant to RT instance through the REST API.
   • AI Assistant can now search tickets, read their history, update status, owner, custom fields, and add comments or replies.
   • Data stays on your own infrastructure when using the new MCP server.

   3 details in Everything

3. No RT Expertise Required: Meet the Queue Creation Assistant (2026-07-02) Jul 2, 2026 · issue 014

   RT-Extension-AI adds a Queue Creation Assistant that builds queues, workflows, custom fields, groups, and rights from plain-language conversation.

   • New Queue Creation Assistant in RT-Extension-AI lets admins describe a queue's purpose in plain language and generates the full configuration — lifecycle/workflow, custom fields, groups, rights, and watchers — for review before applying.
   • Conversational setup flow replaces manual multi-step queue configuration: the assistant asks targeted questions about team, ticket types, and workflow, then presents a complete plan for approval before making any changes.
   • One-step queue provisioning: after admin approval, the assistant creates the queue and all supporting elements (workflow, custom fields, groups, rights, watchers) atomically in a single action.

   3 details in Everything

4. New in RT 6.0.3: Search phrases, Denser CF display, History toggle background (2026-06-02) Jun 2, 2026 · release notes

   RT 6.0.3 adds multi-word phrase search, denser custom field layout controls, and history toggle background.

   └──▷ HOW TO FIND IT
   Search for exact phrase in RT to find relevant tickets.
   📍Click the search bar, type error in login, and press Enter. The system now matches the whole phrase.
   Configure custom field display width via UI settings.
   📍In Admin › Layouts, set the Custom Field Area Width dropdown to your preferred value (e.g., extra wide).
   Toggle background color for a specific history message.
   📍Click the toggle icon/button next to any transaction in the ticket history to flip its background between light and dark.
   • CFLayoutWidth config key sets the width of the custom field area (extra narrow to extra wide)
   • Toggle background contrast button on each ticket history transaction entry

   2 details in Everything

5. RT 5.0.10 Release Notes May 20, 2026 · release notes

   RT 5.0.10 adds ticket time fields and disabled owner visibility to transaction searches; new env vars for CSS inlining limits.

   • Show disabled owners in search results and add disabled indicator
   • Make TicketStatus available in transaction search results
   • Process ticket date fields consistently on transaction searches
   • Support to customize INLINE_CSS_MAX_SIZE and INLINE_CSS_MAX_TAGS via env

   4 details in Everything

6. RT 6.0.3 Release Notes May 20, 2026 · release notes

   RT 6.0.3 adds a new rt-config CLI tool, Lifecycle operations via REST 2, and dashboard pagination/sorting for saved searches.

   • Introduces the rt-config command line tool as a first release of a new subsystem for configuration management
   • Adds Lifecycle operations (create/update) via the REST 2 interface for managing status lifecycles programmatically
   • Adds Rights management endpoints to the REST 2 API for working with RT object permissions
   • Enables pagination and column sorting on Saved Searches displayed in dashboard portlets

   4 details in Everything

7. Turn Your Request Tracker Tickets Into Answers with AI (2026-03-31) Mar 31, 2026 · release notes

   New open-source RT MCPMCPModel Context Protocol, a standard for connecting AI applications to external tools and data sources. A compatible server exposes capabilities an assistant can use through a common interface. connector enables AI assistants like Claude to read and update Request Tracker tickets via Model Context ProtocolModel Context ProtocolModel Context Protocol, a standard for connecting AI applications to external tools and data sources. A compatible server exposes capabilities an assistant can use through a common interface..

   • Releases the RT MCP server as a new open-source integration that exposes Request Tracker ticket data and actions to AI tools supporting the Model Context Protocol.

   1 detail in Everything

8. Your AI Assistant Just Got a Direct Line to Request Tracker (2026-03-12) Mar 12, 2026 · release notes

   Best Practical releases an open-source RT MCP ServerMCP ServerA process that exposes tools, resources, and prompts over Anthropic's Model Context Protocol, letting an AI agent call external APIs or local services through a standardised interface. to connect AI assistants to Request Tracker.

   └──▷ USE IT
   Configure Claude Code to access your internal RT instance using natural language commands.
   json copy

   {
     "mcpServers": {
       "rt": {
         "command": "npx",
         "args": [
           "mcp-server-rt"
         ],
         "env": {
           "RT_URL": "https://rt.example.com",
           "RT_TOKEN": "your-auth-token"
         }
       }
     }
   }

   • Adds RT URL MCP Server on GitHub and npm to bridge AI assistants (e.g., Claude Code) directly to a Request Tracker instance via the Model Context ProtocolModel Context ProtocolModel Context Protocol, a standard for connecting AI applications to external tools and data sources. A compatible server exposes capabilities an assistant can use through a common interface.
   • Enables natural language interactions for finding tickets, updating status/reassignment/due dates/fields, and adding comments without leaving the AI chat session

   2 details in Everything

9. RT 6.0.2 and 5.0.9 Now Available (2025-11-04) Nov 4, 2025 · release notes

   RT 6.0.2 adds transaction-type filtering and header-search to ticket history, plus a calendar view for saved searches.

   └──▷ HOW TO FIND IT
   View ticket history updates only from specific transaction types like Comment or TicketCreate
   📍In the ticket History section, use the filter dropdown to select the desired transaction types.
   Find a specific reply text without scrolling through all history items
   📍Enter keywords in the search box located in the History section header.
   Visualize ticket creation or update dates over time for saved searches
   📍In Saved Searches, select Calendar as the display format/view.
   • Adds filtering by transaction type in the ticket History section to show only specific update categories
   • Enables searching transaction content directly from the History section header without navigating away
   • Introduces a new calendar view for displaying saved search results

   3 details in Everything

10. RT 5.0.9 Release Notes Oct 22, 2025 · release notes

    RT 5.0.9 adds Web UI extension config editing, custom field defaults, and import/export of @Configuration JSON

    • Adds NoReset config meta option to prevent reset during extension config updates
    • Adds support to set default value(s) at CustomField creation in the Web UI

    2 details in Everything

11. RT 6.0.2 Release Notes Oct 22, 2025 · release notes

    RT 6.0.2 adds calendar view for saved searches, history paging/filtering, and custom role defaults.

    • Add calendar display mode for saved searches
    • Paging support for ticket history widget
    • Set default values for CustomFields on creation
    • Custom roles in CreateTickets templates

    4 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !The default value for ShowHistory delay parameter has changed, potentially affecting history loading behavior in templates
    • !REST2 module is now optional and loaded only for the web server; CLI scripts relying on implicit REST2 loading may fail
12. RT 6.0.1 Release Notes Aug 5, 2025 · release notes

    RT 6.0.1 adds RTIR support via extension hooks, Config JSON import/export, and HTMX-powered history/loading.

    • Add support for @Configuration import/export in JSON serializer
    • Allow extensions to add custom SavedSearch options via a clean interface
    • Migrate history loading to an HTMX-powered system with boosted link support
    • Expand TicketSQL to support additional queue fields for searching
    • Enable email squelching for selected roles during ticket creation

    +1 more show less

    • Add BeforeShowWidgets/AfterShowWidgets callbacks for ticket creation page customization

    6 details in Everything

13. RTIR 6.0.1 Release Notes Aug 5, 2025 · release notes

    RTIR 6.0.1 adds IPinfo.io lookup tool and RT system config integration

    • Adds IPinfo.io as a lookup tool for incident investigations
    • Adds RTIR configs to the RT system config edit page

    2 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !RTIR 6.0.1 requires RT 6.0.1 to function properly; upgrading from previous versions requires following the UPGRADING-6.0 documentation.
14. RT 6.0.0 Release Notes May 28, 2025 · release notes

    RT 6.0 introduces configurable page layouts, core time tracking, article templates, user avatars, and extensive HTMX-driven UI modernization.

    • Integrates PageLayouts and %PageLayoutMapping configs to allow administrators to customize the structure and content of key pages including Ticket Display, Asset Display, and Dashboards via a new admin UI.
    • Adds core time tracking functionality with TimeWorker, TimeWorkedDate, and MyWeek page for managing weekly time entries without extensions.
    • Integrates ArticleTemplates into core RT, enabling ticket variables in articles inserted in replies and comments.
    • Adds user avatars that can be initials-based or user-uploaded images, supporting unprivileged users.
    • Extends the Scrip system to support automated actions and notifications for Articles and Assets, including batch scrips.

    +4 more show less

    • Enables full-text search indexing for custom field values on objects.
    • Introduces a dedicated core Description field for tickets, separated from subsequent updates.
    • Upgrades rich text editing to CKEditor 5 (v40.2.0) with language support and embedded media rendering.
    • Adds HTMX integration for dynamic page updates, lazy loading, and inline editing across tickets, assets, and dashboards.

    9 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !UseSideBySideLayout configuration option is removed.
    • !Scrip conditions/actions/templates now use LookupType for queue association instead of the old Queue column.
    • !Saved searches, dashboards, and subscriptions are moved to separated database tables.
    • !Time tracking data is stored in new Transaction columns, requiring upgrade steps for TimeWorker and TimeWorkedDate.
15. RTIR 5.0.8 Release Notes May 2, 2025 · release notes

    RTIR 5.0.8 adds queue-level custom field groupings and CVE ID logic based on lifecycle.

    • Supports queue-level custom field groupings in the UI to organize incident data by specific queues rather than globally.

    1 detail in Everything

16. RTIR 4.0.4 Release Notes May 2, 2025 · release notes

    RTIR 4.0.4 adds queue-level custom field groupings for ticket organization

17. RT 5.0.8 Release Notes Apr 29, 2025 · release notes

    RT 5.0.8 adds dashboard portlets, shredder plugins, REST2 privilege endpoints, and configurable SMIME ciphers.

    • Add Catalog List portlets to the dashboard for new asset visibility
    • Add Shredder Plugin for Transactions and Shredder Plugin for Assets with search links
    • Add REST2 /users/privileged and /users/unprivileged endpoints
    • Make OpenSSL SMIME cipher configurable via new config options to replace default des3
    • Add Scheduled Processes feature to schedule rt-crontool from the web UI

    +1 more show less

    • Add /Admin/Global/RightsHistory.html page and menu for global rights changes history

    6 details in Everything

18. RT 4.4.8 Release Notes Apr 29, 2025 · release notes

    RT 4.4.8 adds all option to rt-clean-sessions and configurable SMIME cipher

    • Adds --all flag to rt-clean-sessions command to clean all sessions
    • Makes SMIME encryption cipher configurable via SMimeEncryptionCipher config key with default aes-128-cbc

    2 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !The default SMIME encryption cipher changed from des3 (3DES) to aes-128-cbc
19. RT 5.0.6 Release Notes May 6, 2024 · release notes

    RTIR 5.0.6 adds WebStrictBrowserCache, lifecycle deletion API/CLI support, and REST2 extensions.

    • Adds $WebStrictBrowserCache config option to disable browser caching for sensitive ticket data
    • Supports deleting lifecycles via the CLI or admin UI
    • Adds JSON API support to update lifecycle maps via the Advanced page
    • Adds TotalTimeWorked field to REST2 ticket response data

    4 details in Everything

20. RTIR 5.0.6 Release Notes May 6, 2024 · release notes

    RTIR 5.0.6 adds $WebStrictBrowserCache config and supports assets on create/display

    • Adds $WebStrictBrowserCache config option to RT to prevent browser caching of ticket data
    • Supports showing assets during ticket creation and display

    2 details in Everything

21. RT 5.0.5 Release Notes Oct 19, 2023 · release notes

    RT 5.0.5 adds __SelectedUser__ search placeholder, new Scrip logging page, and several configuration enhancements

    • Adds the __SelectedUser__ search placeholder and portlet to filter tickets by the current user
    • Adds a new Scrip Admin menu with a Logging tab to view all scrip stages and errors for UserDefined code
    • Adds $AllowGroupAutocompleteForUnprivileged configuration option to control group autocomplete access
    • Adds an expiration option for authentication tokens via the admin interface
    • Adds the LogScripsForUser configuration option to log actions for specific users

    5 details in Everything

22. RT 4.4.7 Release Notes Oct 19, 2023 · release notes

    RT 4.4.7 adds ticket search criteria for unread messages, new admin preview page, and $AllowGroupAutocompleteForUnprivileged config

    • HasUnreadMessages and HasNoUnreadMessages ticket search criteria to filter based on read status
    • New Preview search results admin page to test search module outputs before saving
    • $AllowGroupAutocompleteForUnprivileged config option to control group autocomplete visibility

    3 details in Everything

23. RTIR 5.0.4 Release Notes May 4, 2023 · release notes

    RTIR 5.0.4 adds Process Articles for ticket classification and a new SeeCustomField right for DutyTeam.

    • Adds Process Articles capability to classify incidents into articles
    • Adds the SeeCustomField right to the DutyTeam template class

    2 details in Everything

24. RT 5.0.4 Release Notes May 4, 2023 · release notes

    RT 5.0.4 adds asset shredding, custom field validation hints, search URL shorteners, and dashboard email inlining.

    └──▷ USE IT
    Use the new CLI utility to clean up expired or temporary shorteners created by the URL shortener feature.
    shell copy

    rt-clean-shorteners

    • Adds rt-clean-attributes CLI utility to delete obsolete DeferredRecipients attributes
    • Add --recipient to send dashboard emails to a single recipient only via rt-email-dashboards
    • Add --dashboards argument to specify dashboard IDs to send via rt-email-dashboards
    • Add option to inline CSS for dashboard email using $EmailDashboardInlineCSS config key
    • Add new CLI utility rt-clean-shorteners to clean up temporary shorteners

    +10 more show less

    • Add UI for custom field validation hints via the ValidationHint column and %ScrubCustomFieldOnSave config
    • Add Shortener page (Admin > Tools > Shortener Viewer) to show content of specified shortener code
    • Add URL shortening of search URLs and shortener support to saved searches
    • Add $DatabaseQueryTimeout setting to set the maximum seconds a single SQL query should be allowed to run
    • Support sending test dashboard emails on dashboard subscription page
    • Record ACLACLAn access control list, a set of rules allowing or denying operations for particular users, services or network addresses. It decides who can use a resource. changes in transactions
    • Allow default custom field values for group, user, and article objects
    • Add custom roles to assets
    • Add support for custom roles in asset searches
    • Add rt-clean-shorteners CLI utility to clean up temporary shorteners

    15 details in Everything

25. RTIR 5.0.3 Release Notes Jul 13, 2022 · release notes

    RTIR 5.0.3 adds a configurable global homepage dashboard and a dedicated CVE ID custom field with NVDNVDThe National Vulnerability Database, maintained by NIST, is the U.S. government repository of CVE records enriched with CVSS scores and metadata; cyber tools query it to drive vulnerability prioritization. widget for tracking vulnerabilities.

    • Adds support to configure the RTIR homepage globally via the new RTIR at a glance configuration page, replacing the previous default layout
    • Introduces a new Custom Field type named CVE ID designed specifically for tracking Common Vulnerabilities and Exposures identifiers on tickets
    • Adds a CVE widget that queries nvd.nist.gov to display vulnerability information directly on ticket views when a CVE ID is present

    3 details in Everything

26. RT 4.4.6 Release Notes Jul 13, 2022 · release notes

    RT 4.4.6 adds rt-importer --no-auto-commit, rt-fulltext-indexer --quiet, and LDAPLDAPA protocol for querying and modifying directory services, standardized under RFC 4511, commonly used to look up users, groups, and attributes in corporate identity stores like Active Directory. sync for group Disabled field

    └──▷ TRY IT
    Run the full-text indexer in CI/CD or logs without generating warning noise.
    copy

    $ rt-fulltext-indexer --quiet

    • Add --no-auto-commit option to rt-importer CLI tool.
    • Add --quiet option to rt-fulltext-indexer and suppress its warnings.
    • Sync the Disabled field for groups during LDAP import.
    • Add index on ObjectCustomFields.ObjectId.

    4 details in Everything

27. RT 5.0.3 Release Notes Jul 13, 2022 · release notes

    RT 5.0.3 adds GnuPG key trust admin page, --no-auto-commit to rt-importer, and rt-shredder sql dump fix.

    └──▷ USE IT
    Run rt-fulltext-indexer without producing stderr warnings for cleaner logs.
    shell copy

    rt-fulltext-indexer --quiet

    • Add --no-auto-commit option for rt-importer
    • Add message and link to the new GnuPG key trust admin page
    • Add configurable search for Include Article
    • In rt-shredder CLI tool, make setting sqldump actually work (thanks, grifferz!)
    • Suppress warnings with rt-fulltext-indexer --quiet

    5 details in Everything

28. RT 4.4.5 Release Notes Sep 14, 2021 · release notes

    RT 4.4.5 introduces parallel crontool processing, granular S/MIMES/MIMEAn email encryption and signing standard that uses X.509 certificates to authenticate senders and protect message contents; cyber tools use it to verify identity and enforce confidentiality over standard mail protocols. encryption/signing controls, and role-based ticket search capabilities.

    • Add --dry-run option to rt-crontool for safe scheduling tests
    • Add parallel support for crontool with Parallel::ForkManager
    • Allow separate certificates for SMIME encryption and signing
    • Add OtherCertificatesToSend config option for S/MIME
    • Support group:NAME and group:ID in non-single role input fields

    +3 more show less

    • Add ability to search for disabled users on admin pages
    • Add no-sqldump option to rt-shredder to skip backup generation
    • Add statement-log option to render CLI statement logs in rt-crontool

    8 details in Everything

29. RT 5.0.2 Release Notes Sep 14, 2021 · release notes

    RT 5.0.2 adds parallel crontool processing, S/MIMES/MIMEAn email encryption and signing standard that uses X.509 certificates to authenticate senders and protect message contents; cyber tools use it to verify identity and enforce confidentiality over standard mail protocols. certificate revocation via OCSPOCSPA protocol for checking whether a TLS certificate has been revoked, defined in RFC 6960, letting clients query a CA's responder in real time instead of downloading full CRL lists./CRLCRLA Certificate Revocation List is a signed file, published by a certificate authority, listing certificates it has revoked before expiry so that clients can reject compromised or mis-issued credentials without contacting the CA live., and REST2 asset/transaction SQL queries

    • Adds --dry-run and parallel options to rt-crontool for safe, concurrent ticket processing
    • Supports SMIME certificate revocation checks using OCSP or CRL via new GnuPG integration
    • Enables REST2 JSON queries against Assets and Transactions using custom field filters
    • Adds $AssetMultipleOwner configuration to allow assets to have multiple owners
    • Adds support for group:NAME and group:ID syntax in non-single role input fields

    5 details in Everything

30. RTIR 5.0.1 Release Notes Jan 29, 2021 · release notes

    RTIR 5.0.1 adds inline ticket editing, +tag support in Investigate to links, and new API args for incident displays.

    • Adds inline edit functionality to custom RTIR ticket pages
    • Adds ARG /RTIR/Elements/ShowIncidents to inject CSS classes when rendering in a form context

    2 details in Everything

31. RT 5.0.1 Release Notes Jan 29, 2021 · release notes

    RTIR 5.0.1 adds REST2 endpoints for articles, classes, ticket merging, and attachment fields; new SelfService dashboard components and SortOrder article portlets.

    • Adds basic article and class endpoints to the REST2 API (GET/POST /article, /class)
    • Adds merge endpoint support in REST2 to combine tickets
    • Adds take, untake, and steal endpoint support in REST2 for ticket assignment state changes
    • Adds ability to pass an array of link params on record create via REST2 to link multiple tickets simultaneously
    • Adds support for updating record links via the REST2 API

    +9 more show less

    • Allows attachments to be added when a ticket is created via REST2 (attachment content returned base64 encoded)
    • Adds ability to fetch attachment details with specific selected fields in REST2 (GET attachment endpoint)
    • Adds SelfServiceShowArticleSearch configuration option to control article search visibility
    • Adds ShowEditLifecycleConfig configuration option to disable lifecycle admin pages via config
    • Adds the SortOrder associated with an article to the UI for editing and displaying in SelfService article portlets
    • Adds Top and Newest Articles portlets for SelfService dashboards
    • Adds ability to serve a custom dashboard as the SelfService home page
    • Adds OwnerNameEdit column as an option in the query builder format dropdown
    • Adds CustomFieldView column type for view-only custom field values in search results

    14 details in Everything

32. RT 5.0.0 Release Notes Jul 17, 2020 · release notes

    RT 5.0.0 adds Lifecycle UI, REST2 API, asset searches, inline editing, and new extensions.

    • Adds RT::Extension::LifecycleUI, a graphical web UI for building and editing lifecycles (workflow)
    • Adds RT::Extension::REST2 to the core, exposing a REST APIREST APIA web API design style where clients interact with resources over HTTP using standard methods like GET, POST, and DELETE, giving cyber tools a predictable, language-agnostic way to integrate with external services. for RT objects
    • Supports AssetSQL in searches via the new RT::Extension::AssetSQL extension
    • Enables inline editing of tickets directly on ticket display pages and in search result listings
    • Adds group-scoped options for default ticket listings on Self Service pages via configuration

    +3 more show less

    • Allows linking between groups as a new relationship capability
    • Configures CustomDateRanges to be defined in RT's configuration for use in ticket searches
    • Supports BusinessHours times within CustomDateRanges definitions

    8 details in Everything

33. RTIR 5.0.0 Release Notes Jul 17, 2020 · release notes

    RTIR 5.0 adds RTIR_DefaultQueue config, responsive UI, and security feed reader

    • Adds RTIR_DefaultQueue configuration option to set a default queue on RTIR create pages
    • Supports the new elevator-light and elevator-dark themes via Bootstrap conversion
    • Adds security feed integration to display information from security feeds in the interface

    3 details in Everything

34. RT 4.4.4 Release Notes Mar 5, 2019 · release notes

    RT 4.4.4 introduces GDPRGDPREU regulation enacted in 2018 that governs how organizations collect, store, and process personal data of EU residents, giving cyber tools legal obligations around data handling and breach notification. compliance features including user data export, anonymization, and self-service PIIPIIPersonally Identifiable Information — data that can identify a specific individual, such as names, email addresses, or SSNs. Cyber tools flag or redact it to limit exposure and meet privacy regulations. editing.

    • Adds rt-search-attributes utility for searching ticket attributes by templatized installation.
    • Adds a user shredder tool to remove PII from transaction history and anonymize or remove users.
    • Adds ability to download user data to format-neutral TSVTSVA plain-text format storing tabular data with fields separated by tab characters, making it easy for cyber tools to parse and exchange structured records without a CSV parser's quoting complexity. files via GDPR tools.
    • Allows self-service users to optionally view and edit their personal data.

    4 details in Everything

35. RTIR 4.0.1 Release Notes Jun 28, 2018 · release notes

    RTIR 4.0.1 adds buttons to save whois/traceroute results and an option to use RT's native search page.

    • Add button to save whois and traceroute results to ticket (I#31257)
    • Provide a new option to use RT's search page directly rather than always redirecting to the RTIR search page

    2 details in Everything

36. RT 4.4.3 Release Notes Jun 26, 2018 · release notes

    RT 4.4.3 adds rt-passwd CLI, SLASLAA formal agreement between a service provider and customer that defines expected uptime, response times, and remedies for failures, giving cyber tools a contractual baseline for availability and support commitments. on REST, Dropzone attachment support and new query builder operators.

    • Adds the rt-passwd command for resetting user passwords via the CLI.
    • Adds support for SLA fields on the REST 1.0 API endpoint.
    • Adds TreatAttachedEmailAsFiles configuration option to treat attached emails as file attachments rather than parsing them as ticket messages.
    • Adds DropdownMenuLimit configuration option to control when the owner dropdown switches to an autocomplete textbox.
    • Adds IS and IS NOT operators in the query builder for NULL value comparisons.

    +3 more show less

    • Adds the Untake action to the Actions tab for ticket workflows.
    • Adds support for processing multiple links via the REST 1.0 interface.
    • Adds age, batchsize, and dry-run options to the rt-externalize-attachments command.

    8 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !In MessageBox template callbacks, $message is now passed by reference in $MessageRef; previous usage of $MessageRef as a scalar will break.
37. RT 4.2.15 Release Notes Jun 19, 2018 · release notes

    RT 4.2.15 adds ticket subject display during modification and improves group member sorting.

    • Show the Ticket's Subject when modifying the ticket in the General user UI
    • Sort group members by text-only representation instead of HTML in Web Administration

    2 details in Everything

38. RTIR 3.2.1 Release Notes Jun 19, 2018 · release notes

    RTIR 3.2.1 increases default MaxInlineBody and adds Perl 5.26.1 compatibility.

    • Increases the default MaxInlineBody setting to improve performance with large message bodies.

    1 detail in Everything

39. RT 4.4.2 Release Notes Jul 26, 2017 · release notes

    RT 4.4.2 adds config-based custom field canonicalization, search result counts, asset defaults, and admin scrip UI.

    • Adds $CustomFieldValuesCanonicalizers config option to automatically transform custom field values (e.g., uppercasing) upon entry
    • Adds $ShowSearchResultCount config setting to display total ticket counts on search portlets
    • Adds ability to set default asset values at the catalog level via Admin UI
    • Includes RT::Extension::AdminConditionsAndActions in core, enabling scrip condition/action configuration directly in the Web Administration interface
    • Adds $HideOneTimeSuggestions config option to hide one-time recipient addresses behind a click

    +17 more show less

    • Adds __CurrentUserName__ TicketSQL placeholder for searching tickets by the current logged-in user
    • Adds $LinkArticlesOnInclude config option to make automatically linking articles to tickets configurable
    • Adds --exclude-organization, --limit-queues, and --limit-cfs options to the rt-importer/rt-serializer command-line tools
    • Adds --webpath option to the rt-server CLI
    • Adds $OverrideMailPrecedence config option to help avoid out-of-office autoreplies
    • Adds RefreshIntervals config option for managing homepage and dashboard refresh rates
    • Adds SelfServiceCorrespondenceOnly config option to filter history in self-service views
    • Adds S3 ExternalStorage Host option and content-type header support
    • Adds Load all history link for ticket history view to enable browser-based text search
    • Adds a Recently Viewed menu item under Search -> Tickets
    • Adds Reports menu with several predefined reports
    • Adds SLASLAA formal agreement between a service provider and customer that defines expected uptime, response times, and remedies for failures, giving cyber tools a contractual baseline for availability and support commitments. field to bulk update interface when any queues have SLA enabled
    • Adds encrypt/sign controls to the ticket forward page
    • Adds Timer column to search results for launching ticket timer
    • Adds checkbox to select all custom field values in Admin UI
    • Adds timezone field on user create/modify form
    • Adds RT extension names and versions to System Configuration page

    22 details in Everything

40. RT 4.2.13 Release Notes Jul 20, 2016 · release notes

    RT 4.2.13 adds full-text attachment sizing config, rt-crontool action flags, and ReferrerComponents

    • Adds $MaxFulltextAttachmentSize RT_Config option to limit attachment inclusion in full-text index.
    • Adds --action and --action-arg options to rt-crontool for specifying multiple actions.
    • Adds %ReferrerComponents config to control referrer checking behavior.

    3 details in Everything

41. RT 4.4.1 Release Notes Jul 20, 2016 · release notes

    RT 4.4.1 adds signatures above quotes, dashboard suppress-if-empty, and new RT_Config settings for time visibility and autocomplete.

    • SignatureAboveQuote config setting and user preference to place email signatures above quoted text in replies
    • User/group search replacing single text field for Dashboard subscription recipients
    • Per-dashboard-email language selection with @EmailDashboardLanguageOrder RT_Config fallback option
    • Automatic hiding of unset custom fields and toggle button, obsoleting RT::Extension::CustomField::HideEmptyValues
    • SetInitialCustomField right to permit setting custom field values only during record creation

    +6 more show less

    • AutocompleteQueues RT_Config setting to display queue dropdowns as autocomplete fields
    • HideTimeWorkedForUnprivilegedUsers RT_Config setting and RT::Ticket::CurrentUserCanSeeTime hook for time visibility control
    • AttachmentListCount RT_Config setting to truncate attachment lists with an AJAX Show all link
    • rt-search-attributes script in sbin/ for searching attributes via Perl code
    • $MaxFulltextAttachmentSize RT_Config option to tune full-text indexing of large attachments
    • RT::Action::AddPriority action class for rt-crontool to increment ticket priority by $Argument

    11 details in Everything

42. RTIR 4.0.0 Release Notes Jul 20, 2016 · release notes

    RTIR 4.0 introduces multi-queue constituency architecture with new CLI and API capabilities

    • Adds --verbose flag to the add_constituency command-line utility
    • Adds RT::IR::FlushCustomFieldsCache as a supported programmatic API for managing custom field caches
    • Adds RTIR-specific rtir CSS class to the body HTML tag for UI styling control

    3 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !The X-RT-Mail-Extension header no longer sets constituency; configuration must switch to ordinary RT mail filtering features.
43. RT 4.4.0 Release Notes Feb 4, 2016 · release notes

    RT 4.4.0 introduces Assets tracking, core SLASLAA formal agreement between a service provider and customer that defines expected uptime, response times, and remedies for failures, giving cyber tools a contractual baseline for availability and support commitments., external auth, attachments on S3/Dropbox, and custom roles.

    • Adds the Assets extension for tracking physical and digital resources.
    • Allows storing attachments outside the database on disk, Dropbox, or Amazon S3; adds support for serving attachments directly from S3.
    • Brings SLA tracking into core RT, supporting business hours and holidays in service level definitions.
    • Makes external authentication and LDAPLDAPA protocol for querying and modifying directory services, standardized under RFC 4511, commonly used to look up users, groups, and attributes in corporate identity stores like Active Directory. integration core features instead of separate extensions.
    • Adds custom roles (single or multi-member) with assignable privileges, search capability, and scrip notification support.

    +18 more show less

    • Introduces a modern file upload interface with multiple file selection, drag-and-drop, and inline image preview.
    • Adds a scroll option for ticket history to progressively load content without full page reloads.
    • Enables reusing existing ticket attachments in subsequent replies without re-uploading.
    • Provides default Articles configuration for new deployments to enable immediate use of the feature.
    • Allows splitting RT_SiteConfig.pm into logical chunks under the RT_SiteConfig.d/ directory.
    • Adds queue-level default value support for ticket fields, including custom fields.
    • Adds a warning when typing attach or variants without providing actual attachments in correspondence.
    • Expands parsing of human date strings to understand many more formats.
    • Allows users to select any subset of weekdays for daily dashboard subscriptions.
    • Improves query builder display format panel by decoupling column adjustments from full page reloads.
    • Adds a popout ticket timer that tracks time against specific tickets.
    • Includes keyboard shortcuts primarily for navigating ticket search results.
    • Ships default scrips to carry over time worked to parent tickets and track time per user (enabled for new deploys).
    • Enables quick creation of linked tickets in different queues from within a ticket view.
    • Adds site-level config and user preferences to hide unset fields on ticket display pages.
    • Adds customizable entry hint tooltips for custom field values to guide user input.
    • Supports Status = '__Active__' and Status = '__Inactive__' in TicketSQL and search builder.
    • Completely redesigns the mailgate interface.

    23 details in Everything

44. RT 4.2.11 Release Notes May 7, 2015 · release notes

    RT 4.2.11 adds GSSAPI auth for CLI, $MailCommand mbox output, configurable EscalatePriority transaction suppression, and DatabaseExtraDSN config option

    • Adds --GSSAPI flag to bin/rt command-line tool for KerberosKerberosA network authentication protocol that uses tickets issued by a trusted service. Users and services can prove their identities without sending a password to each application. authentication (#25074)
    • Adds mbox value to $MailCommand configuration to write output in mbox format
    • Makes transaction suppression configurable for EscalatePriority via new config key (#29465)
    • Replaces deprecated DatabaseRequireSSL with DatabaseExtraDSN config option to pass arbitrary database connection parameters

    4 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !DatabaseRequireSSL config option is removed; use DatabaseExtraDSN instead
45. RT 4.0.23 Release Notes Feb 26, 2015 · release notes

    RT 4.0.23 adds configurable Obfuscate callback context, ACLACLAn access control list, a set of rules allowing or denying operations for particular users, services or network addresses. It decides who can use a resource. enforcement on ->AddRecord, and several UI/CLI usability improvements.

    └──▷ TRY IT
    Verify Encode dependency meets the new requirement of 2.64+.
    copy

    $ rt-test-dependencies

    • Obfuscate callback in configuration options is now passed the current user object, matching documented behavior
    • ACL checks are now applied at ->AddRecord stage instead of ->Next, correctly enforcing permissions on collections accessed via ->ItemsArrayRef
    • CreateTickets action now accepts Parents, Children, Members, and MemberOf fields
    • RT templates can now override the RT-Originator field
    • HTML-encoded entities are now indexed in Full Text Search (FTS)

    +4 more show less

    • TSVTSVA plain-text format storing tabular data with fields separated by tab characters, making it easy for cyber tools to parse and exchange structured records without a CSV parser's quoting complexity. downloads flush every 10 rows to improve UI responsiveness
    • Pressing Enter in ticket create/modify form fields creates or updates the ticket instead of adding attachments
    • Quick Create retains input values on failure
    • Command-line password prompt correctly displays the server name when RT is deployed at a non-root path

    9 details in Everything

46. RT 4.2.10 Release Notes Feb 26, 2015 · release notes

    RT 4.2.10 adds native MySQL full-text search indexing and allows groups as requestors.

    • Adds native (non-Sphinx) indexed full-text searching for MySQL using an additional MyISAM table on versions prior to 5.6, or the InnoDB fulltext engine on MySQL 5.6 and above
    • Allows groups to be added as requestors on tickets
    • Speeds up default simple search on all FTS-enabled installs by not OR'ing it with a Subject match to leverage the FTS index directly

    3 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !The dependency on Encode has changed, requiring version 2.64; existing setups with older versions must be updated via CPANCPANThe Comprehensive Perl Archive Network, a public repository of reusable Perl modules maintained by the Perl community, giving cyber tools instant access to thousands of tested libraries without reinventing common functionality..
    • !The $CanonicalizeOnCreate configuration variable is removed; RT::User->CanonicalizeUserInfo is always called.
47. RTIR 3.2.0 Release Notes Dec 2, 2014 · release notes

    RTIR 3.2.0 adds S/MIMES/MIMEAn email encryption and signing standard that uses X.509 certificates to authenticate senders and protect message contents; cyber tools use it to verify identity and enforce confidentiality over standard mail protocols. support, ticket splitting date edits, and auto-copying of IR IP fields when linking.

    • Adds S/MIME integration via core RT's S/MIME engine for incident report encryption/signing
    • Allows modifying Due and Starts dates when splitting a ticket
    • Enables editing an Incident's Due Date manually
    • Automatically copies IR IP Custom Fields when linking an Incident Report to an Incident after creation
    • Provides framework to add new Scrips for copying Custom Fields during IR-Incident linking

    5 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !RTIR 3.2.0 is only compatible with RT 4.2.9 and later; it will refuse to install on earlier versions of RT 4.2.
48. RT 4.2.9 Release Notes Oct 29, 2014 · release notes

    RT 4.2.9 adds Priority grouping for charts and timezone-aware CLI dates

    • Adds Priority as a grouping option for charts to aggregate data by ticket priority level
    • Makes bin/rt commands use the system time zone for Starts and Due fields instead of server default
    • Removes the default Due date in bin/rt output unless explicitly configured on the Queue

    3 details in Everything

49. RT 4.0.22 Release Notes Sep 11, 2014 · release notes

    RT 4.0.22 improves performance of rt ls command for large custom field sets.

    • rt ls now reduces queried values to only those displayed, speeding up request time with many custom fields
    • Admin area adds a suggested index on Attachments' Creator to speed up user deletion via Shredder

    2 details in Everything

50. RT 4.2.7 Release Notes Sep 11, 2014 · release notes

    RT 4.2.7 adds -s flag to rt comment CLI, AdminSearchResultRows config key, and overdue CSS class for due columns.

    • Adds -s option to rt comment command to set the ticket status when adding a comment or correspondence
    • Adds overdue CSS class to Due columns in the UI for active tickets

    2 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !The LogoImageHeight and LogoImageWidth configuration variables have been removed as they had no effect.
51. RT 4.2.6 Release Notes Jul 16, 2014 · release notes

    RT 4.2.6 adds query builder search on requestor location, Notify Owner/AdminCCs action, and SubjectTag support in admin UI.

    • Allow searching on requestor city, state, zip, and country in query builder
    • Provide a new "Notify Owner or AdminCCs" action
    • Enable searching by Lifecycle and SubjectTag in the queue admin interface

    3 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !If you are using PostgreSQL as your database and have DBD::Pg 3.3.0 installed, you will need to download and install DBD::Pg 3.2.1 from CPANCPANThe Comprehensive Perl Archive Network, a public repository of reusable Perl modules maintained by the Perl community, giving cyber tools instant access to thousands of tested libraries without reinventing common functionality..
    • !Contains schema changes for MySQL; verify you can recover from a database backup prior to upgrading.
52. RT 4.2.5 Release Notes Jun 12, 2014 · release notes

    RT 4.2.5 adds context-aware Scrips menu, auto-detecting themes, rt-fulltext-indexer locking, and new developer callbacks.

    • Add Scrips Select/Create menu in web administration that maintains selection context
    • Add BeforeMessageBox callback support in ModifyAll.html for developer parity
    • Add IsSet method to RT::Date class for developers

    3 details in Everything

53. RT 4.2.4 Release Notes May 13, 2014 · release notes

    RT 4.2.4 adds search defaults, login autocomplete, Sphinx localhost fix, and REST upload flexibility.

    • Add AllowLoginPasswordAutoComplete configuration option to let browsers remember user passwords on the RT login screen
    • Add $DefaultSearchResultOrderBy and $DefaultSearchResultOrder config options to control global default ticket ordering
    • When indexed full-text searching is enabled, simple search now searches in both Content and Subject
    • Allow LIKE and NOT LIKE operators with Status limits in queries
    • Follow up to 3 HTTP redirects when POSTing to the mail gateway, handling common http-to-https redirections

    +8 more show less

    • Return status code 503 if database connection fails during server startup checks
    • Allow external custom fields to have a based on category in Web administration
    • Allow non-ASCII characters in user passwords via the general web UI
    • Allow downloading attachments whose filenames contain a leading dot
    • Add Reset button to revert homepage portlet formatting to system default
    • Autocomplete email addresses on the Forward page
    • Align headers of collections to their content by default (e.g. right-align ticket count headers)
    • Allow arbitrary Content-DispositionContent-DispositionAn HTTP response header that tells a browser whether to display a file inline or treat it as a download attachment, and under what filename — letting cyber tools control how retrieved files are handled or trigger forced downloads. in REST uploads

    13 details in Everything

54. RT 4.0.20 Release Notes May 13, 2014 · release notes

    RT 4.0.20 adds Date/DateTime bulk update fields, allows non-ASCII passwords and arbitrary Content-DispositionContent-DispositionAn HTTP response header that tells a browser whether to display a file inline or treat it as a download attachment, and under what filename — letting cyber tools control how retrieved files are handled or trigger forced downloads. in REST uploads.

    • Allow non-ASCII characters in passwords

    1 detail in Everything

55. RT 4.2.3 Release Notes Feb 20, 2014 · release notes

    RT 4.2.3 adds bulk date/datetime fields, ShowTransactionAttachments context, and config for customfield input naming.

    • Adds Date and DateTime fields to the bulk update interface, including mandatory validation behavior
    • Passes $ShowHeaders parameter to MassageDisplayHeaders callback in ShowTransactionAttachments
    • Provides GetCustomFieldInputName() function to programmatically determine form field names from custom field objects
    • Shows static content roots in System Configuration alongside Mason content roots

    4 details in Everything

56. RT 4.0.19 Release Notes Jan 13, 2014 · release notes

    RT 4.0.19 adds --upgrade-from/--upgrade-to for automated DB upgrades, REST content-type error prevention, and mark as seen UI feature.

    • Adds --upgrade-from and --upgrade-to options to rt-setup-database to allow fully-automated database upgrades
    • Adds mark as seen functionality to SelfService ticket display pages

    2 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !On MySQL, columns storing email addresses are altered to UTF-8; invalid byte sequences retrieved from the database will now be returned as four characters \xHH (hexadecimal encoding) rather than being interpreted as UTF-8.
57. RT 4.2.1 Release Notes Nov 13, 2013 · release notes

    RT 4.2.1 adds bulk CF deletion, expanded columnmap syntax, and more callbacks.

    • Adds support for CF.Foo in columnmaps alongside existing CF.{Foo} and __CF.{Foo}__ forms
    • Enables _all_ as a value in bulk update to delete all CF values for a given custom field
    • Exposes ShowUnreadMessageNotifications setting in SelfService

    3 details in Everything

58. RT 4.0.18 Release Notes Oct 15, 2013 · release notes

    RT 4.0.18 adds paginated queue lists in Admin UI and PID to syslog logs for debugging

    • Paginate the Queues list in the administrative interface into 50 results per page
    • Include process ID in log messages, for ease of isolation in a multi-process environment

    2 details in Everything

59. RT 4.2.0 Release Notes Oct 3, 2013 · release notes

    RT 4.2.0 adds search result charting, per-queue scrips, custom field groupings, S/MIMES/MIMEAn email encryption and signing standard that uses X.509 certificates to authenticate senders and protect message contents; cyber tools use it to verify identity and enforce confidentiality over standard mail protocols. via GnuPG, user summary pages, and migration tools.

    • Scrips per queue allowing global or ad-hoc application to individual queues without template duplication
    • Custom field groupings enabling configurable boxes on ticket display/edit pages with arbitrary names or standard groups
    • User summary pages displaying tickets, history, groups, and extended requester info for any user
    • HTML templates enabled by default for new installs (available for upgrades)
    • History improvements: rich text/HTML preferred, inlined images, clickable users/tickets/articles

    +2 more show less

    • Interface improvements: per-user dashboard preferences, floating page menu, autocomplete for ticket links/self-service, sticky simple search, attachment safety on multi-ticket reply, ReassignTicket right
    • S/MIME support integrated with GnuPG: decrypt/verify incoming GPG/SMIME, send outgoing as GPG or SMIME

    7 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !Upgrading requires reviewing docs/UPGRADING-4.2 for backward-incompatible changes
60. RT 4.0.14 Release Notes Jul 25, 2013 · release notes

    RT 4.0.14 adds attachment support to ticket creation and Content-Type to REST comments, plus improved quote recognition.

    • Adds SetOutgoingMailFrom configuration key to set a global email address for outgoing mail
    • Adds OverrideOutgoingMailFrom queue configuration that falls back to the global CorrespondAddress if the queue does not declare one
    • Allows attachments to be provided when creating tickets via the REST interface
    • Allows Content-Type header in comments and replies sent through the REST interface
    • Expands quote recognition in RT to trigger on > while ignoring characters like !, |, #, % to reduce false positives

    +1 more show less

    • Enables searching for tickets requested by users with specific email domains using @example.com syntax in Simple search

    6 details in Everything

61. RT 4.0.12 Release Notes May 1, 2013 · release notes

    RT 4.0.12 adds smart date parsing for Custom Fields, localizable components, and unprivileged timezone changes

    • Date and DateTime custom fields now accept smart date parsing identical to core RT date fields
    • Built-in components and searches (e.g., Bookmarked Tickets) are now localizable via translation files
    • Unprivileged users can change their own Language and Time Zone settings without admin assistance
    • Quick Search preferences page gains Select/Clear All buttons for bulk preference management

    4 details in Everything

62. RT 4.0.11 Release Notes Apr 9, 2013 · release notes

    RTIR/RT adds pre-loading for watcher searches, mailto links in search formats, and callbacks for Quick Search customizations

    • Watcher searches now pre-load the user when possible to reduce joins to the Users table and boost query speed.
    • Search result formats may contain mailto: links.
    • Add callbacks for changing the links from Quick search.
    • Add callbacks for changing the Queues displayed on the Quick search.

    4 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !Refuses to start with an error message if RT is configured to use mod_perl with SetHandler perl-script instead of SetHandler modperl.
63. RT 4.0.9 Release Notes Jan 16, 2013 · release notes

    RTIR/RT 4.0.9 adds mobile bookmarking, lifecycle-grouped statuses, new mail callbacks, and config options

    • Adds the CheckMoreMSMailHeaders config option to handle Outlook formatting quirks
    • Introduces a new callback hook to inject additional information into Outgoing Mail elements
    • Enables bookmarking tickets directly from the mobile interface
    • Groups status lists by Lifecycle in multi-queue views for improved navigation
    • Adds add_after and add_before convenience methods for extension menu creation

    5 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !Requires a newer version of the HTML::RewriteAttributes dependency
64. RT 3.8.15 Release Notes Oct 25, 2012 · release notes

    RT 3.8.15 adds support for partitioned PGP messages alongside security fixes.

65. RT 4.0.7 Release Notes Aug 27, 2012 · release notes

    RT 4.0.7 adds wildcard CSRFCSRFCross-site request forgery, an attack that makes a signed-in browser send an unwanted request to a site. The site may accept the request using the victim's existing session. referrer allowlists, article-based ticket search (a:42), ExtractTicketId custom function, and case-insensitive CF searches.

    • Allow specification of your CSRF Whitelist Referrer using *.example.com
    • Add the ExtractTicketId function to make customizing ticket id matching easier
    • Improve display of circularly linked tickets
    • Optimize the large table changes between 3.2 and 3.4 for MySQL
    • Provide a better error if your CreateTickets template is malformed

    +4 more show less

    • Allow searching for tickets associated with articles using a:42
    • Upgrade our Date/Time picker JS, allow unsetting of CFs
    • Make owner:falcone and owner:falcone@example.com work
    • CF.{Foo} TicketSQL searches are now case insensitive on Pg and Oracle

    9 details in Everything

66. RT 4.0.6 Release Notes May 22, 2012 · release notes

    RT 4.0.6 restores status dropdown functionality, REST link support, and configurable lifecycle reminders.

    • Reinstates the ability to force-set ticket status via the status dropdown during ticket update
    • Adds new SelfService menu item New Ticket as a top-level navigation option
    • Enables adding arbitrary links to tickets via the REST interface

    3 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !Removes CSS3PIE dependency, which may break custom themes relying on it for IE7/IE8 rounded corners
67. RT 4.0.5 Release Notes Feb 2, 2012 · release notes

    RT 4.0.5 adds config options to restrict Resolve actions, force Owner autocomplete, redirect approval ticket views, and group charts by Told.

    • Adds HideResolveActionsWithDependencies config option to remove Resolve from action menus on tickets with outstanding dependencies
    • Adds AutocompleteOwnersForSearch config option to force an Owner autocompleter in the Query Builder
    • Adds NoTicketInterfaceForApprovals config option to redirect users visiting an Approval ticket in the regular RT UI to the Approvals interface
    • Adds --enable-ssl-mailgate configure option and corresponding rt-mailgate options for SSLSSLA cryptographic protocol for encrypting network connections, now deprecated in favor of TLS but whose name persists colloquially. Cyber tools reference it when handling HTTPS or other encrypted-channel inspection and termination.-enabled servers
    • Enables adding Groups as Watchers via the CreateTickets action

    +1 more show less

    • Allows Charts to be grouped by Told

    6 details in Everything

68. RT 4.0.3 Release Notes Nov 8, 2011 · release notes

    RTIR 4.0.3 adds On Forward scrip conditions and a toggle to expand all quote folding in transaction history

69. RT 3.8.11 Release Notes Nov 8, 2011 · release notes

    RT 3.8.11 adds WebHttpOnlyCookies option to hide RT cookies from Javascript access.

70. RT 4.0.2 Release Notes Aug 17, 2011 · release notes

    RT 4.0.2 allows referencing global custom fields by name in RT::Action::CreateTickets and moves docs to /opt/rt4/docs

    • RT::Action::CreateTickets now accepts global Custom Field names directly as references.
    • The docs/ directory is installed into /opt/rt4/docs instead of the previous location.

    2 details in Everything

    └──▷ BREAKING ON UPGRADE

    • !The --binary flag for the full-text search indexer has been removed.
    • !The Javascript::Minifier pure Perl module is no longer used; you must configure $JSMinPath in /opt/rt4/etc/RT_Config.pm to point to an external jsmin executable.
71. RT 4.0.0 Release Notes Apr 28, 2011 · release notes

    RT 4.0 introduces Lifecycles, quote-folding, theme editor, and mobile UI.

    • Adds Lifecycles for controlling ticket state transitions
    • Adds quote-folding of emails in ticket display
    • Adds new logo and theme editor
    • Adds custom field types and display options
    • Adds mobile UI

    5 details in Everything

72. RT 3.8.9 Release Notes Feb 15, 2011 · release notes

    RT 3.8.9 adds admin CF value rights, new Scrip callbacks, and Postgres 9 support

    • Adds AdminCustomFieldValues right to grant users the ability to add or remove Custom Field values without editing the CF itself
    • Adds ResolveDefaultUpdateType configuration key to choose between Comment or Correspond on Resolve
    • Adds SuppressAutoOpenOnUpdate preference to control automatic ticket opening behavior on updates
    • Adds new callbacks (autohandler, default queue, aborting ticket updates, after requestor on create) to allow extensions to hook into ticket lifecycle events

    4 details in Everything

73. RT 3.8.7 Release Notes Dec 11, 2009 · release notes

    RT 3.8.7 adds dashboard massaging callbacks, a systemwide plugin directory, CustomFieldValuesAsString method, and several configuration options.

    • Adds MassDashboards callback to allow customization of the dashboard homepage content
    • Adds a systemwide plugin directory for Debian RT maintainers to install plugins globally
    • Adds CustomFieldValuesAsString method to retrieve all values of a multi-value custom field as a string
    • Adds ability to skip QuickCreate ticket creation in the Initial callback
    • Adds page title customization via callback on Create

    +3 more show less

    • Adds SimpleSearch widget support for passing $SendTo argument
    • Adds a new configuration option for outgoing mail From address when no ticket exists
    • Adds documentation and support for @Plugins configuration variable

    8 details in Everything